Customer Management Portal: PSG MyTrack

At PSG Translations we are committed to ensuring our valued customers are always kept in the loop. Through our user-friendly web based portal called MyTrack, companies can now keep track of their projects 24 hours a day, 7 days a week, from anywhere in the world. It provides our clients with immediate, secure access to all of their translation projects and information with ease. Customers interface directly with PSG Translations by securely uploading files for evaluation and follow the status of translation and related processes (DTP, compilation, testing, QA activities, etc.) quickly and simply on-line. By keeping fully informed of the progress of their projects as they are underway, customers can also update and review project inquiries and instructions with our PMs as required. This allows for better communication and greater collaboration, which in turn helps us manage the workflow and life-cycle of each project more effectively – keeping projects on track and on time.

Here are some of the benefits our portal offers:
• Customer dashboard with easy access to quotes; open and closed projects; invoices
• 24/7 access, anywhere, anytime
• Request for Quote easily by uploading various file types for translation including TM, glossary, and reference files
• Access to secure FTP site to upload larger files
• Track project status: visual overview of the status of all ongoing projects
• Contact form to open a ticket and access your project manager and account teams
• Customizable portal to limit access rights to individual team members as required
• Feedback form to evaluate our services